All of our items are made to order so we generally don’t give refunds or exchanges unless it is a mistake we have made. This means when you make a purchase from us, we go and start to make this piece, customized just for you and your space. We don’t go pick it out of a warehouse stocked with hundreds of the same piece of furniture.
Measure your space carefully, study the materials and finishes carefully, and make an informed purchase. We provide all the needed communication to get your design from concept to shipped into your home. As such, we will not leave anything to guesswork. Plan on a portion of the time being spent communicating over what may seem like menial and useless details.
This is to ensure that your money isn’t wasted and to protect the integrity of our brand and reputation.
Cancellations and returns are subject to a restocking fee. All returns are subject to a 25% restocking fee to cover the costs to unpack, inspect, repackage, and store for future sales. Items damaged by the buyer may need repair and may be charged a higher restocking fee. Items that sell less than four times per year may be subject to up to 35% restocking fee for storage and resale costs. No refunds on custom orders (made special for you to unique specifications) that have been started or materials procured.
All return shipping is the responsibility of the buyer.