Frequently Asked Quesions

Most furniture will leave our shop in about 2-4 weeks. Larger furniture pieces can take closer to 5-8 weeks.

We will work closely with you to ensure you are receiving your custom furniture piece in a timely manner.

YES! Please contact us so we can calculate more specific shipping costs for you. We haven’t shipped anything to Antartica or New Zealand, so there may be a special discount for you so we can add this to our portfolio 🙂

There are 2 options for shipping your furniture- pre-assembled and already built or shipped with some assembly required. If you are handy at all with tools, we can ship your piece out to save some money on shipping. If you would like your piece to arrive in one piece, we can do that too.

Many of our coffee and dining tables are flat packed with the legs in a seperate box. All you will need is a simple screwdriver and some muscle. No beer while on the clock…

We will utilize FedEx primarily for our shipping resource. We can also provide shipping insurance for extra peace of mind in the unlikely event your custom furniture is damaged.

FedEx has an incredible success rate with getting our packages to our customers in a secure fashion. If anything does show up damaged, please contact us and we will figure out what needs to be done.

All of our items are made to order so we generally don’t give refunds or exchanges unless it is a mistake we have made. This means when you make a purchase from us, we go and start to make this piece, customized just for you and your space. We don’t go pick it out of a warehouse stocked with hundreds of the same piece of furniture.

Measure your space carefully, study the materials and finishes carefully, and make an informed purchase. We provide all the needed communication to get your design from concept to shipped into your home. As such, we will not leave anything to guesswork. Plan on a portion of the time being spent communicating over what may seem like menial and useless details.

This is to ensure that your money isn’t wasted and to protect the integrity of our brand and reputation.

Cancellations and returns are subject to a restocking fee. All returns are subject to a 25% restocking fee to cover the costs to unpack, inspect, repackage, and store for future sales. Items damaged by the buyer may need repair and may be charged a higher restocking fee. Items that sell less than four times per year may be subject to up to 35% restocking fee for storage and resale costs. No refunds on custom orders (made special for you to unique specifications) that have been started or materials procured.

All return shipping is the responsibility of the buyer.

We will provide care instructions with your custom furniture. There are many different types of oils and varnishes so care instructions will be customized your specific piece.

Most of all, treat it like an investment. I enjoyed making your piece of furniture, I hope you enjoy using it!